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Tab support

Contents
  1. Contact us
  2. Your account and your data
  3. Report a security problem
  4. Legal

Tab is a receipts app for iPhone and Android, provided by Endive Limited.

Contact us#

Email: support@tabreceipts.com

In the app: tap your photo at the top left, then Help. Under Get in touch there are three options:

  • Contact us for a question, or anything else
  • Report a bug when something is not working
  • Request a feature for something Tab should do

Your message goes to our support inbox and we reply to your email address.

What to expect. Tab is run by a very small team. We aim to reply within three working days. Requests about your personal data are answered within one month, as the law requires, and usually much sooner.

It helps if you tell us:

  • what you were doing and what happened instead
  • whether you are on iPhone or Android
  • the version line from the bottom of Settings, under About

Please do not send passwords, and do not send receipt photos unless we ask for one.

Your account and your data#

  • Delete your account: https://tabreceipts.com/delete-account
  • Save a copy of your receipts: in the app, open Library, tap More, then Export receipts, then Export archive
  • A request about your personal data (a copy, a correction, deletion, an objection): email support@tabreceipts.com from the address on your Tab account. The Privacy Policy explains each right
  • Signed in with Apple and found a second, empty account? If you chose Hide My Email when you first signed in with Apple, Apple gave Tab a private relay address instead of your email, so Tab could not match it to the account you made with Google or email and started a new one. Email support@tabreceipts.com from your usual address, say which account to keep, and we will bring them together. To avoid it, choose Share My Email the first time you sign in with Apple

Report a security problem#

If you think you have found a security weakness in Tab, email support@tabreceipts.com with "Security" in the subject line.

  • Tell us what you found and how to reproduce it.
  • Please do not open, change or delete anyone else's data, and do not publish the problem until we have had a reasonable chance to fix it.
  • We will acknowledge your report within three working days and tell you what we are doing about it.
  • We will not take legal action against anyone who reports a problem in good faith and keeps to these points.

Tab has no paid bug bounty.

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